Perfect for more complex and bespoke incident reporting Altius’s new Health & Safety tool rivals existing ‘out of the box’ systems. Used by leading retailer Debenhams the tool is fully configurable offering a truly flexible approach to reporting and tracking incidents.
- A fully bespoke system
- Full audit trail of accidents and incidents, ideal for demonstrating compliance at audit
- Real-time visibility of all data
- Dashboard reporting statistics
- Full incident investigation staging feature
- Multiple user access levels
- Reporting feature for none system users
- Automatic escalation facility
- Ability to create workflows which will trigger specific events, e.g. an email alert
- Numerous options to filter searches by location, date, incident type etc.
- Ability to save results to Excel
- Conditional questioning, triggered only when specific information is input
- Integration to any existing Exigo system, or as a standalone system
In addition to the vast range of features listed above, there is also the option for additional categories of incident. Currently available are: Arrest – where an arrest has been made in store, this covers all the details of the arrest, including police incident numbers and, if there is also an injury, links to the accident report to monitor its progress. Food Services – which includes illness from any items bought in store or sold by an in-store cafe. It can also include any foreign objects found in prepared food. Other categories will continue to be released.
What Debenhams say:
“Feedback on the system was nothing but positive comments. The stores love the system and find it easy to use, and it’s no exaggeration to say words like “brilliant” and “fantastic” were flowing freely”.
Read the full case study for Debenhams here….. or download the full case study pack below.
To find out more about the exciting release, email the Altius team on firstname.lastname@example.org.
With 1025 UK and 454 international stores over 50 territories, M&S is one of the UK’s leading retailers…
Their commitment to “making every moment special” for customers means they are always keen to implement the latest sourcing and compliance technologies to ensure consistent high-quality service.
Back in 2016 Altius were contacted by M&S who expressed interest in the Altius software platform. By the end of that same year, Altius were commissioned to implement Exigo into M&S.
Through implementation, Altius worked closely with 4 different departments within M&S to create appropriate questions for their specific working areas, such as Project Delivery, Retail, Equipment Supply Base and Facility Management.
From this, Altius adapted the Exigo platform to include suitable service categories that matched the M&S supply chain products and services. This was achieved through the creation of a question matrix which sits in the background of the system, allowing the appropriate questions to be asked of each supplier, based solely on the product/service they offer to M&S.
As it stands, M&S currently have 243 suppliers on their Exigo system who average around 90% compliance daily, hugely supported by M&S’ choice to outsource assessments back to the Altius assessment team who work to a consistent 2-day turnaround on every assessment. This is a vast improvement from the previous M&S partner who only achieved 4% compliance with a handful of suppliers that joined the scheme.
“We were elated when Marks and Spencer got in touch with us. Our relationship has gone from strength to strength and we continue to work closely with M&S to adapt their Exigo platform to their changing business needs” Len Simmons, COO Altius VA Ltd
“The Exigo platform offered by Altius ensures our supply base are competent and fit-for-purpose; this married with the platform’s ability to evolve with ever changing business needs is integral to achieving the fast pace of change required to compete in the rapidly shifting retail environment. Altius are the essential cog in maintaining legislative governance and compliance across an expansive M&S supply chain.”
Mitchell Goosen, Head of Programme Office, Property at Marks and Spencer