With 1025 UK and 454 international stores over 50 territories, M&S is one of the UK’s leading retailers…
Their commitment to “making every moment special” for customers means they are always keen to implement the latest sourcing and compliance technologies to ensure consistent high-quality service.
Back in 2016 Altius were contacted by M&S who expressed interest in the Altius software platform. By the end of that same year, Altius were commissioned to implement Exigo into M&S.
Through implementation, Altius worked closely with 4 different departments within M&S to create appropriate questions for their specific working areas, such as Project Delivery, Retail, Equipment Supply Base and Facility Management.
From this, Altius adapted the Exigo platform to include suitable service categories that matched the M&S supply chain products and services. This was achieved through the creation of a question matrix which sits in the background of the system, allowing the appropriate questions to be asked of each supplier, based solely on the product/service they offer to M&S.
As it stands, M&S currently have 243 suppliers on their Exigo system who average around 90% compliance daily, hugely supported by M&S’ choice to outsource assessments back to the Altius assessment team who work to a consistent 2-day turnaround on every assessment. This is a vast improvement from the previous M&S partner who only achieved 4% compliance with a handful of suppliers that joined the scheme.
“We were elated when Marks and Spencer got in touch with us. Our relationship has gone from strength to strength and we continue to work closely with M&S to adapt their Exigo platform to their changing business needs” Len Simmons, COO Altius VA Ltd
“The Exigo platform offered by Altius ensures our supply base are competent and fit-for-purpose; this married with the platform’s ability to evolve with ever changing business needs is integral to achieving the fast pace of change required to compete in the rapidly shifting retail environment. Altius are the essential cog in maintaining legislative governance and compliance across an expansive M&S supply chain.”
Mitchell Goosen, Head of Programme Office, Property at Marks and Spencer