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Author: Hannah Butterworth

What impact ‘retailtainment’ in 2020 will have on a retail FM

Retailtainment in 2020 What impact will it have on a retail FM

As online retail spend continues to increase, high street retailers are under pressure to create physical spaces that are there to entertain, as well as sell. Traditional retail footprints are being challenged by pop-up stores that, according to Fung Global Retail & Technology, give brands “complete creative control of the brand experience and how their messaging is communicated to consumers”.


Rise of ‘retailtainment’

Consumers will be eager to be inspired to purchase products in store, even if they decide to buy online instead. Retailers will be actively seeking competent suppliers that can create eye-catching displays and entertainment at peak shopping hours.


‘Phygital’ retail spaces

Physical retail spaces are set to include more digital capabilities, creating ‘phygital spaces’. These spaces are expected to include more touch-screen interfaces for greater product customisation, and could be extended as far as restaurant customers ordering their food on devices.

One example of a company that has done just that is J D Wetherspoon with the introduction of their Order & Pay app. Now available at each of their pubs across the UK, the app allows anyone with either an iPhone or Android phone to order food and drink to their table, without leaving their seat.

This connectivity and the devices required would need strong technology suppliers that can deliver a simple and secure solution.


What’s the impact on me?

With more emphasis on entertaining and interactive retail spaces, supply chain professionals need to be confident that their contractors can offer the solutions they need whilst remaining fully up to date with the latest rules and regulations that are ever evolving. This is crucial to offer businesses the assurance that every person that steps foot on their premises is fully competent and compliant.

Professionals will also need to ensure that all suppliers are aware and understand the policies and rules of working with their brand. This management of supplier knowledge and capability is something that Altius can help with as part of their Managed Service.


More insights

For more insight into future retail trends, and how they’re set to affect every retail FM, download your copy of Retail 2020: A future insight of trends that will affect facility and property management.

How will change in the retail industry affect you in 2020? Download report

Altius partners with health and safety app Work Wallet

Altius agree partnership with health and safety app Work Wallet

Altius have announced a new strategic partnership with health and safety app, Work Wallet.

Work Wallet is a mobile app that aids connecting people, places and processes to help provide a safer working environment – an especially vital tool for those businesses in the rail, construction and logistics industries.

Speaking on the new strategic partnership, Altius COO, Len Simmons said, “Work Wallet’s intelligent approach to linking up data is where the difference lies. We’re really enthusiastic that our clients and their contractors will be able to significantly improve their processes with this platform.”

Director at Work Wallet, Adam Civval said, “I’m really pleased with this new partnership with Altius, both companies have a lot in common with being at the forefront of Digital Technology. This new link up will provide a great range of additional services and add tremendous value to both our client bases.”


About the app

Work Wallet provides a comprehensive toolkit for businesses to help reduce their Health and Safety liability. With full audit history and change management, businesses can rest assured knowing they have full visibility of their Health and Safety processes. As standard, the app includes:

Real-time reporting of data

Say goodbye to paper processes and information taking an age to be shared across the business. With Work Wallet, data, reports and notifications are updated in real-time, creating highly proactive and relevant information.

Proactive safety alerts

By joining up key pieces of information, Work Wallet becomes a “Digital Man on the Ground” – helping to watch out for missing information, gaps in training and alerting managers to items needing attention, before it evolves into an accident.

Full audit log of updates

With the updated law in Health & Safety fines, it is increasingly important for businesses to have a full audit history of the steps they have taken in the prevention of accidents in their work environments.


Savings for Altius members

Altius are pleased to be partnering with Work Wallet to help provide compliance and quality of service to their Supplier Network. As an Altius member, we have negotiated the benefit of a saving of over 40% on the Enhanced package, giving you a great set of tools to enhance business operations.

For more information on Work Wallet and the offer for existing Altius members click the link below.

Find out more about Work Wallet

Three experts give their opinion on the future of retail supply chains

The retail supply chain is evolving rapidly. The internet has arguably been the biggest change in the industry with over £133 billion now spent online – a 16% increase on the previous year.

This remarkable level of spend has meant the supply chain of traditional retail companies has had to fundamentally change in order to meet the demands and behaviours of consumers.

In response, the industry embraced an ‘omnichannel’ strategy – an approach to align and integrate all sales channels within the same transactional and logistical infrastructure. But what else should retail FMs prepare for in their retail supply chain?

We’ve gathered the opinions of three experts on how the future of retail supply chain is set to change by 2020.

Sarwant Singh

Sarwant Singh is Senior Partner at market research company Frost & Sullivan and specialises in mega trends and the future of mobility. In his Forbes article in 2016, Sarwant gave his opinion on how technology, in particular, will change the supply chain industry.

From unmanned mobile robots in warehouses to drones for online fulfilment, the current supply chain is undergoing a major transformation. With the possibilities in artificial intelligence, the future supply chain holds the promise of being completely autonomous and self-orchestrated.

The supply chain of tomorrow will be leaner, faster and most importantly, self-orchestrated. This unprecedented pace of change will be driven by a few radical technologies that will be cautiously adopted by industry participants over the next 15 years. Here is a view of the top five Frost & Sullivan has identified from its comprehensive analysis on the Future of Logistics:


Christian Davies

Executive Creative Director at FITCH Design, Christian Davies, introduced an extensive report back in 2015 that outlined his opinion on the way retail will change as we approach the year 2020. While the report focussed on the retail trends that are being pushed by consumers, it sheds light on how these changes will affect retail supply chains as a result.

Retail will change more in the next five years than the last 50. This change is not just driven by economic, product or industry trends. Rather, tomorrow’s store is being shaped by new behaviours, needs and demands of shoppers.

By 2020, generation X will be enjoying the fruits of their peak-earnings decade of their careers. Millennials will no longer be the kids in your store. In fact, they are more likely to be shopping for their kids. Retail today is “under-delivering” against millennials’ expectations and success at retail in 2020 will only be achieved by embracing this somewhat challenging idea. We see six trends for retail’s future:


Kantar Retail and PwC

Following their joint report two years ago, Retailing 2015, researchers at Kantar Retail and PwC unveiled their new report in 2016 Winning in a polarized world. In the report, they looked into the infrastructure and logistical changes that retail supply chains need to prepare for.

Based upon updated research and the combined views of our retail industry professionals, we believe successful retailers of 2020 will be those most likely to properly position themselves to master the highly dynamic marketplace in which they operate, a marketplace that will likely be increasingly polarized. The polarization of 2020 is expected to manifest itself in a variety of ways:


More retail supply chain trends

A report, created by the UK’s leading retail supply chain compliance specialist, Altius, is now available to download. The report, Retail 2020: A future insight of trends that will affect facility and property management, features other key retail trends that are set to affect supply chain professionals across the UK and beyond.

To read more from key retail researchers on the state of the industry in 2020, download our free report today.

How will change in the retail industry affect you in 2020? Download report

Five benefits of investing in contractor management software

Altius Exigo - Contractor Management Software

Contractor management software is a brilliant way of managing supply chain compliance. Far from the approach of using a dated spreadsheet to manage suppliers, smart software frees up your time, keeps processes transparent and ensures you keep control of your supply chain.

Here we look at six key benefits that you can take advantage of by investing in contractor management software.

1 – Take control

Unlike standard spreadsheets and questionnaires, some software solutions allow you to formulate your company’s requirements and convey these quickly and easily to your suppliers. Introducing requirement changes, for example, is done in a controlled manner, rather than manually checking and approving the newly signed documents for every supplier.


2 – More transparency

Understanding your requirements and communicating these to your suppliers is hard enough without factoring in changes to requirements. Through some software solutions, you and your suppliers can work collaboratively, ensuring mutual understanding at all times of what is required.


3 – Better protection

When things go wrong, you need to be in a position to say why and how they went wrong. Contractor management software can allow you to track everything automatically. Look out for solutions with built-in audit trails enabling you to see the exact status of a supplier from any previous point in time.


4 – Greater efficiency

Managing, assessing and keeping on top of your supply chain’s compliance can be very time consuming. Software solutions can release you from the day-to-day managing of the compliance of your suppliers.


5 – Enhanced visibility

Accessing accurate information and up-to-date reporting can be difficult without the right tools. Some software solutions provide a real-time view of compliance, enabling you to check the current and past status of any supplier at any time.


Solution from the world leaders

Altius, the world leaders in supply chain compliance, have launched their Exigo system – designed to specifically manage compliance across the supply chain, providing a real-time, collaborative solution that will scale with your business.

With automated processes and workflows, real-time status tracking and reporting, and ready-made templates to gather supplier information on health and safety, CSR, etc. Exigo can be your complete contractor management software.

Other features

Find out more about Altius Exigo today.


Five skills required by modern retail supply chain professionals in 2020

Confidence in supply chain competencies in the future is set to drop to an all-time low, according to Deloitte’s latest report, Supply Chain Talent of the Future.

While 87% of supply chain leaders are confident that their organisation has the competencies required to meet demands of the job, this figure dropped to 77% when leaders were asked about their confidence in five years’ time.

Combined with all survey respondents, confidence levels in supply chain talent in five years’ time dropped even further to just 44%. Deloitte’s report was quick to point out the role that technology is set to play in the industry, hence the reason for the decline in confidence.

“The coming years will likely be one of those eras of dramatic transformation thanks to a combination of accelerating technology development and widespread experimentation with new operating models.”

The retail industry faces more change than most industries, but what can modern retail supply chain professionals do to get ahead and increase confidence amongst their leaders and peers?

Amidst the technological boom, here we look at just five skills required by supply chain professionals, as identified by Deloitte’s report.


1 – Strategic thinking and problem solving

74% of respondents believe strategic thinking and problem-solving will become one of the key skills required in five years’ time. Supply chain models will be under experimentation and professionals will need to study the ‘bigger picture’ in order to meet the wider demands of the company.


2 – Ability to communicate and collaborate

While 68% of respondents said the ‘ability to collaborate across functions’ will be one of a number on skills required by supply chain professionals, 65% said the ability to persuade and communicate effectively is required too. Whether they are speaking to teams internally or suppliers on a strategic level, communication is a paramount tool to keep the company ticking over.


3 – Leading and developing others

It is no real surprise to see that leading and developing others is still an important skill required. 66% believe this will be an important skill to have in the future, which reflects a growth in its importance compared to only 41% in the current climate. Any failures to develop the next generation, of course, effects the future supply chain excellence – this is much the same position that the industry faces now.


4 – Manage global teams

Respondents believed there would be a 23% increase in demand for supply chain professionals to manage global teams. This also extends to virtual teams who may be working from home, but still have a critical role to play in the supply chain function.

As a good starting point, current ‘supply chain leaders’ have already revealed in the report that they facilitate virtual workplace practices (37%) – making the transition to working with a global and remote team, a lot easier to do.


5 – Negotiate with value chain partners

While the ability to negotiate and collaborate with value chain partners now is seen as the most important competency by respondents (51%), this will not be the most important in five years’ time. While technology will provide professionals with the data required to drive better value, this leaves them in a position to be more strategic, as well as focus on generating the talent.


Are you prepared for other changes?

The supply chain talent pool and skills required aren’t the only changes that are set to occur in the industry. The retail industry is set to see dramatic change as consumers push for greater customisation, brand transparency and entertainment.

To read more about these trends, download our free guide, Retail 2020: A future insight of trends that will affect facility and property management.

How will change in the retail industry affect you in 2020? Download report

NEW REPORT – Retail 2020: A future insight of trends that will affect facility and property management

Retail 2020: A future insight of trends that will affect facility and property management

Altius, the UK’s leading retail supply chain compliance specialist, have unveiled their latest report, Retail 2020: A future insight of trends that will affect facility and property management.

Global retail consultancy FITCH has perfectly described the retail industry, as we look towards 2020 and beyond. “Retail will change more in the next five years than the last 50. This change is not just driven by economic, product or industry trends. Rather, tomorrow’s store is being shaped by new behaviours, needs and demands of shoppers.”

Forecasted retail trends

In this guide, we have compiled forecasted retail trends from global resources – and we look at how these trends are set to impact the procurement and supply chain industries, and the extra demands they will ultimately have on facility and property management in the future.

To get ahead, and stay ahead of the competition, we recommend all retail FMs and members of your procurement and supply chain team reads this guide.

Set for fundamental changes

Speaking on the launch of the Retail 2020 report, Chief Operating Officer Len Simmons said, “It is very clear that the retail industry is set for fundamental changes over the next three years, and facility and property managers need to be in a position to respond to these ever-changing demands.”

“Our existing relationships with some of the biggest retail brands means we’re in a great position to advise other retail FMs on how trends in 2020 are set to impact on finding new and qualified suppliers and ensure supply chain compliance.”

[INFOGRAPHIC] Modern slavery… and the struggle of supply chain professionals to ensure supplier compliance

Modern slavery and the struggle of supply chain professionals to ensure supplier compliance

We surveyed supply chain and procurement professionals across the UK, to shed light on the impact the Modern Slavery Act has had since its introduction in 2015. Here’s some of the key findings from the Modern Day Slavery Survey Report.

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Contractor’s guide to managing modern day slavery in your supply chain

The Modern Slavery Act, introduced into legislation in 2015, has made businesses think about their procurement process in more detail than ever before.

The role of procurement has now changed too, and professionals play an integral role in sourcing suppliers that follow the law and best practice techniques – creating a more transparent supply chain for their business.

As the Chartered Institute of Procurement and Supply (CIPS) describes, “While modern slavery is illegal in every country in the world, it still occurs in every country in the world.” With legislative risk facing businesses that fall foul of modern slavery, it is vital that procurement professionals fully understand, implement and manage the risk of modern slavery in their supply chain.

The procurement cycle

To help professionals, CIPS have reinforced their seven stages of the procurement cycle to negate the risk of modern slavery.

1 – Identify vulnerabilities

You should be looking for supply chain vulnerabilities already. These may be broken down into geographical, sector, or product areas – whatever you believe has the greater risk of employing people under what is deemed modern slavery.

Discover how UK businesses are rising to the modern slavery compliance challenge across their supply chain >

To prioritise risk, you should assess your current and prospective purchases against a number of factors, including level of spend, level of business critical risk, and likelihood of non-compliance against company ethical objectives and the law.

2 – Understanding and dealing with risk

Suppliers deemed to be high risk should develop a map of their supply chains. Using various products on the market to map out your supply chain, you should use this research to understand where the labour-intensive part of your supply chain exists – and ensure good human resource management occurs to negate the risk of modern slavery.

This approach gives greater visibility, beyond the three tiers of your supply chain that you may have already identified. Once identified, contractors need to draft, or review, your social and environmental criteria for appointing suppliers.

3 – Supplier engagement and procurement plan

Supplier engagement should be used in step three to discover the working standards, best practice, and identified issues of each individual supplier. Once this is done, you should be developing a procurement plan to sustain the quality and price of the product or service you require – without compromising on social and environmental standards.

Buyers should be developing procurement plans with time frames, evaluation criteria, and records of who is responsible internally – to help achieve an ongoing procurement plan that ensures new suppliers meet the new procurement criteria.

4 – Evaluating and shortlisting of suppliers

Implementing new policies, rules, or procurement processes is always the hardest part for procurement professionals, however this is the only way to ensure full compliance throughout your supply chain.

During this stage, buyers must reinforce to existing suppliers the importance of new environmental and social performance, and should use this performance to assess their contractors in order to meet ethical standards. This should be followed by updating all relevant documents to include questions on new standards – such as on your pre-qualification questionnaire (PQQ), invitation to tender (ITT) and request for quotation (RFQ).

5 – Evaluation of quotes or offers

Once PQQs have been submitted, you as the buyer, need to research into any inter-related elements that can negate the chances of modern slavery happening, and improve the overall relationship with your suppliers.

Work should be done to reach out to local organisations, trade unions, and other worker’s groups to identify any potential issues that may occur. This research should also support the written claims of the suppliers surrounding their social and environmental practices. If this is shown to be false on inspection, you know it is time to either help them improve, or to look for other suppliers.

6 – Contract and performance management

Prices, deadlines, quality, and terms of payment are all standard contractual agreements, but ethical and sustainable clauses must now be added to ensure compliance with modern slavery, as well as other social procedures.

Discover how UK businesses are rising to the modern slavery compliance challenge across their supply chain >

Procurement professionals should go above and beyond to ensure suppliers and contractors thoroughly understand the contents of the contract, obtain any feedback, and more importantly, ensure they stick to the agreed key performance indicators (KPIs).

7 – Update ethical procurement programme

After adding new clauses in supplier contracts regarding ethical standards, you should be reviewing these as part of your KPI supplier programme on a regular basis. This approach allows you to ensure compliance to agreed contracts and policies, but also allows you to gain a snapshot of which suppliers are struggling to maintain your standards.

Many organisations are now moving towards, what is being called, ‘beyond auditing’ to ensure suppliers are focussed on what is needed to help improve in relation to the new legislation. Training and awareness-raising are typical examples of what you should be doing to aid the education of your suppliers.

Fully integrated modern slavery process

The scrutiny that organisations are now facing to improve their supply chain’s conformance to modern slavery is at an all-time high. It is up to procurement professionals, such as yourself, to not only create the ethical policies required for your suppliers to abide by, but also to fundamentally implement this into your processes.

From PQQs to internal KPI monitoring documents, you should integrate ethical standards, such as modern slavery policies, into your processes in order to ensure the uppermost compliance throughout your supply chain.

New Modern Day Slavery Report released

Discover how UK businesses are rising to the compliance challenge across their supply chain by downloading the inaugural Modern Day Slavery Survey 2017 Report. Featuring key findings from procurement and supply chain professionals such as poor internal policies, failing supply chains, and best practice advice to assure long-term slavery compliance.

Download the modern slavery report 2017

Key findings from the Modern Slavery Act Survey 2017

A nationwide survey that asked procurement and supply chain experts their thoughts on the impact that the Modern Slavery Act has had on their job, has found some interesting insights.

The survey, which was shared with experts and professionals in 2016, has been compiled into a free downloadable report. Here in this presentation, we outline just some of the key findings that can be explored further in the report.

Key findings from the Modern Slavery Act

What other findings did the survey find?

Download your copy of The Modern Day Slavery Survey 2017 Report and discover what other findings procurement, health and safety and contract managers will be interested in learning about compliance to modern slavery.

The report, which has been endorsed by member of the Parliamentary Select Committee on the Modern Slavery Bill, the Rt Revd Dr Alastair Redfern, is available to download for free.

Download the modern slavery report 2017

Survey shows businesses need to do more to break shackles of modern slavery

The Modern Day Slavery Survey 2017 Report, published by compliance specialist Altius, shows that UK businesses need to do more to tackle modern slavery across their supply chains.

The survey of supply chain, procurement and health & safety managers finds that there is a strong desire to break the shackles of modern slavery. But 82 per cent of respondents said that they wanted to see members of the senior leadership team do more to ensure compliance with the Modern Slavery Act.

Effective leadership missing

While 80 per cent of the survey respondents said that their organisations had a Modern Slavery policy, only 60 per cent thought that this had been communicated clearly through the business. And 45 per cent said that they couldn’t see any evidence that the Modern Slavery Act was being adhered to.

The survey also raises questions about effective leadership. One in three of those surveyed admitted that they did not know who had ultimate responsibility for modern slavery compliance in the business.

Only 38% of survey respondents had processes in place to ensure Modern Slavery compliance within their supply chain, with only one-in-four having re-assessed their suppliers since the introduction of the Modern Slavery Act in 2015.

Actions and implementation required

Len Simmons, Chief Operating Officer for Altius, said: “Too often, the responsibility for compliance falls awkwardly between procurement, health and safety and contract managers. It is vital that these parties come together, with support from their senior colleagues, to share the collective responsibility of understanding and implementing effective policies to prevent slave labour.

“Simply having a code of conduct or ethical procurement policy isn’t enough. Businesses need to act on and implement their policies to ensure both they and their suppliers are compliant. The same applies to procurement processes – modern slavery compliance should be ingrained in every audit and questionnaire completed by suppliers.”

Support from the Select Committee

In a foreword to the report, The Bishop of Derby, The Rt Revd Dr Alastair Redfern, who is a member of the Parliamentary Select Committee that drafted the Modern Slavery Bill, writes: Modern Slavery legislation recognises the important role of businesses – to ensure that they are not using slave labour, especially in supply chains and through agency workers.”

“This report is a model of how businesses can be encouraged to recognise the realities of the challenge of Modern Slavery, and to identify areas for improvement and the development of good practice.”

A ‘hard slog’ to full compliance

Dr. Dave Walsh, Associate Professor at the University of Derby, which collaborated with Altius to produce the report, claims that private sector companies face a ‘hard slog’ to full compliance, not least because modern slavery can be so difficult to identify.

He said: “In contrast to historical slavery systems characterised by whips, chains, and physical imprisonment, modern day slavery is less overt, typically with no obvious visible signs of restraint.”

Altius provides compliance software and management services to help organisations identify and eliminate the risk of  modern slavery across their supply chains. To download a full copy of the Modern Day Slavery Survey Report, Click Here.

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