Debenhams is a leading international, multi-channel retailer trading out of over 240 stores across 27 countries.
The retail giant already worked with Altius’ client services team for their Supplier Health & Safety Compliance, but faced a new problem – in-store incident reporting. After extensive research into ‘out of the box’ incident reporting systems, Debenhams realised they were never going to be able to satisfy their requirements with a generic system.
With an existing relationship already in place, Debenhams were aware of Altius’ past services and software solutions across various sectors so asked if it was possible to build a bespoke system that could be tailored to their needs. Altius were already well equipped to deal with such a request and developed a company-specific module for in-store incident reporting.
With operational store buy-in, Debenhams is beginning to roll the Altius system out through their UK stores, in order to monitor accidents and incidents. The system will give real-time visibility and audit-trail of all incidents allowing the retailer to uphold their corporate responsibilities.
After implementation of the trial system, Debenhams contacted several stores to obtain feedback.
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“Feedback on the system was nothing but positive comments. The stores love the system and find it easy to use, and it’s no exaggeration to say words like “brilliant” and “fantastic” were flowing freely”.